Shipping policy

ORDER PROCESSING

All orders are reviewed after they are placed. Orders received before 7PM (W.A.T) are processed same day, and shipped the following day (depending on the quantity i.e BULK QUANTITY ORDERS), between Monday - Saturday, excluding public holidays. 

Please note that once an order ships, we are unable to update delivery addresses or timing of delivery. Severe weather conditions during transit may cause delays in delivery.

PAYMENT

*PLEASE DO NOT PLACE AN ORDER IF YOU WOULD BE UNABLE TO MAKE PAYMENT IMMEDIATELY AS THIS HOLDS STOCK.

**WE DO NOT OFFER PAYMENT ON DELIVERY.

Make your payment directly into our bank account or use the Paystack payment options most suitable to you.

Bank details will be shown on “order received” page after you click “place order”.

You would also be sent a copy of the above in your order receipt mail.

Mobile transfers are acceptable 

Kindly use your Order ID or full name as the payment reference if using a bank deposit.

An acknowledgement mail will be sent immediately payment is received and order status updated.

We unfortunately would not be able to process your order if payment is not received within our order-payment window.

DELIVERY

Within Lagos: 24-48hrs (or otherwise stated)

Outside Lagos (Nationwide): 2-5 business days, depending on location

Please ensure there is someone available at the delivery location to sign for your parcel.

Outside Lagos Deliveries:

If you are ordering sizeable products (i.e.bulk orders) we reserve the right to increase the delivery charge. We will ensure this increase is reasonable and reflects the additional delivery costs that we incur as a result of your order.

We will contact you in advance of your order being dispatched to notify you of this increased delivery charge and you will be entitled to adjust your order at this point. We will indicate how many working days the delivery will take in your order processing mail. The courier partner will deliver your order directly to your door where possible (some exceptions apply as detailed below).

•  Office addresses where receptionists receives parcels.
• Home addresses where a concierge receives parcels.
• Home addresses situated in estates with tight security, In such cases you would be called, Parcel can be dropped with security at your request. Most of our delivery partners try to deliver 2 times before your parcel is redirected to us in the event you’re unavailable.
• Addresses where parcel is to be received by neighbor or third-party.

Unplanned Delivery Incidents

Sometimes things happen which are outside of our control such as Public holidays, strikes, inaccurate addresses, unavailability of recipient, adverse weather (e.g. Floods) or an incident involving one of our delivery partners’ vehicles which may mean we are unable to deliver, or are delayed from delivering any product you have ordered from us. If this happens then:

We will contact you as soon as possible to tell you that delivery times may need to change.

When the event causing the problem is over, we will arrange a new delivery date with you.

 

Thank you for shopping with us.